Refund policy
Secrets of Seduction by Josie – Return & Defective Product Policy
Contact Josie: Secrets.of.seduction.josie@gmail.com
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
Returns
To be eligible for a return, your item must be in the same condition that you received it—unopened or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at Secrets.of.seduction.josie@gmail.com.
If your return is accepted, we’ll provide you with the return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always reach out to us at Secrets.of.seduction.josie@gmail.com with any return questions.
Damages & Issues
Please inspect your order upon receipt and contact us right away if your item is defective, damaged, or if you received the wrong item. We’ll evaluate the issue and do our best to make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including:
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Perishable goods (such as novelty, discounted, or used toys)
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Custom products (including special orders or personalized items)
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Personal care items (like beauty and bath products)
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Hazardous materials, flammable liquids, or gases
Unfortunately, we cannot accept returns on sale items or gift cards.
If you’re unsure about the eligibility of a return, feel free to contact us.
Refunds
Once we receive and inspect your return, we’ll let you know if it’s been approved. If approved, your refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to complete the refund.
If more than 15 business days have passed since your return was approved, please contact us at Secrets.of.seduction.josie@gmail.com.
Defective Product Policy
We prioritize product quality and your satisfaction. If you receive a defective item, we’re here to help.
We allow for the exchange of defective items within 6 months of purchase. To qualify, the product must show a manufacturing defect that affects its performance. Proof of purchase is required for all claims.
Items damaged due to misuse, abuse, or neglect are not eligible for return or exchange under this policy. Return shipping costs are the responsibility of the customer.
To report a defective item, email Secrets.of.seduction.josie@gmail.com. We’ll guide you through the next steps. Please note that we do not issue refunds for defective products—exchanges will be arranged instead.